License, recovery, refunds, and format exceptions
Tell us the task, file extension, and step where you got stuck. You do not need to repeat details you have already shared.
Support
Use the prompts below in the email body. Do not send customer source files, personal data, passwords, API keys, or attachments.
Tell us where you got stuck. We start with checks that do not need your source files.
Tell us the task, file extension, and step where you got stuck. You do not need to repeat details you have already shared.
Include your operating system, app version, blocked step, and the displayed error text.
Include the workflow name, file format, column names, repeat cycle, expected result, and most time-consuming step.